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Have a question about AIDEX Pro-tect? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.


Who is AIDEX Pro-tect suitable for?

AIDEX Pro-tect is suitable for anyone over 14 years old who want to continuously monitor their glucose level (without fingerpricks), particularly patients with Type 1+2 diabetes and those concerned about their wellbeing, diet, fitness.

The app does not work on my smartphone?

Please check your display shows a 24hr clock as opposed to 12hr.

Where do you wear the sensor?

A tiny flexible sensor filament is inserted beneath the skin in the interstitial fluid, worn on the abdomen (avoid applying within 5cm of any scar, insulin injection clog, sites close to belt or stretchmarks) or outside/back of the upper arm (avoid applying in muscle part of arm). Sensors inserted in muscle at the back of the arm may cause pain, bleeding. We recommend wearing on the abdomen, 3-10 cm away from the belly button, because of its thin subcutaneous fat – Take a deep breath and hold your belly firm before applying then relax to prevent misapplication.

How do you apply the sensor?

The AIDEX Pro-tect sensor is applied to hair free skin using the applicator provided. Before application, use alcohol pads to disinfect your selected skin area and wait for a minute to let the skin dry. Hold the applicator firmly against your application site for 3 seconds for better adhesiveness. Use your fingers to smooth the edge of the adhesive pad. Then manually attach/click in the transmitter to the sensor base to allow the CGM to transfer readings by Bluetooth every 5 minutes to your iOS/Android smartphone (GlucoRx AiDEX™ app). Ensure all three transmitter hooks have been fixed on the sensor base and there are no big gaps between the transmitter and the sensor – you will hear 2 clicks if successfully assembled.

FYI there is no letter ‘O’ in the transmitter Serial Number; all ‘0’ are numerical zero.

What if the adhesive pad falls off?

Tips to prevent your adhesive pad falling:

  • Disinfect the skin site with alcohol wipes and allow to dry before Aidex application.

  • Avoid applying shower gel or other chemicals on the adhesive pad (wash any chemicals off with water).

  • Use an overpatch to reinforce the adhesiveness.

  • Wear loose clothes to avoid them rubbing on the CGM.

  • Avoid applying Aidex on loose skin.

What if there is no display after sensor warmup, with sensor stabillising message?

Your cannula may not have been inserted in interstitial fluid properly upon sensor application or there is clotted blood on the sensor tip. It usually takes 15-30 minutes to get the newest data. If your Aidex App keeps showing “Sensor in Stabilising” after warmup (from subcutaneous bleed), wait up to 4 hours. If the problem persists after 4 hours, replace your sensor.

How do you avoid sensor malfunction?

Avoid touching the CGM or dislodging it with knocks/collisions. Avoid strenuous exercise or excess motion which could break the CGM during wear.

How long is the activation after pairing?

Assemble the paired transmitter to the sensor within 5 minutes after application. Ensure your transmitter is assembled to your sensor within 30 minutes after application, otherwise the sensor may be deemed an expired sensor and will be unable to collect glucose data. When you have successfully paired the transmitter, you need to wait for one hour for your sensor to warm up. You will see the real-time glucose readings (updated every 5 minutes) on the ‘Home’ screen of the GlucoRx AiDEX App after sensor warm-up has finished. If the notification ‘Sensor detected’ appears again, click ‘A used one’ to ensure glucose measurement’s accuracy and continuity.

The transmitter must only be paired to one smart phone at a time. If you wish to change phone, you will need to unpair first and then pair again. The readings will not come through properly if the device is paired to two phones simultaneously.

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